Despite medical advances made possible by technology, communications between healthcare providers has lagged behind. The shift to electronic health records (EHR) has been a bumpy transition. Record-keeping systems do not always communicate with each other. As a result, many healthcare facilities still rely on insecure communication methods, including scanning and faxing, to communicate with other hospitals and transmit protected health information (PHI).

Unsecure Communication Fails Patients and Providers

Pathways Home Health & Hospice is one of the multitude of providers seeking a more efficient, secure
method of sharing medical records. A pioneer in delivering hospice and palliative care, the Bay area provider
was still relying on faxes to share confidential files from its three offices to their affiliated hospitals. It was a tedious manual process and posed the risk of misrouted transmissions and PHI exposure. Pathways needed a less
cumbersome and more secure way to automate the process.

With a deep understanding of this challenge, South River Technologies (SRT) provided Pathways with secure file storage and transfer solutions to streamline the process and improve productivity. SRT’s collaboration and managed file transfer solutions are simple to use and protected with the highest available security standards.

Read more about how SRT helped a healthcare organization maintain HIPAA compliance.