Technical Support

  • WebDrive Support

    Find answers and submit support requests for all versions of WebDrive.

    Visit Help Desk
  • Server Support

    Support resources for Titan FTP, Cornerstone MFT, & DMZedge Server.

    Visit Help Desk
  • Need to Buy a Support Contract?

    Purchase technical support for access to the helpdesk.

    Contact Us

Overview of Maintenance and Support Plans

SRT offers different support packages that allow customers to choose their level of access to technical support staff and resources. Learn about the different levels of support available below and choose the one that best fits your company’s needs.

    • Business Standard Support is recommended for clients who may require urgent support during business hours, but do not run 24/7 operations. This level of support offers the convenience of telephone and remote streaming.
    • Business Premium Support offers rapid response SLAs, 24X7 support, and interaction by telephone and remote access.

SRT offers standard support Monday through Friday, 8:30am – 5:30pm EST. The Maintenance and Support Policies document provides details of our services. For information on premium support agreements, please contact your account manager or use the contact form.

DOWNLOAD MAINTENANCE AND SUPPORT POLICIES

 

Cornerstone MFT Server System Requirements and Release Notes:

Cornerstone MFT Server System Requirements

Cornerstone MFT Server Release Notes