SRT has the following openings available in our Annapolis, MD headquarters or anywhere in the US. Applicants must be available to work 8:30am to 5:30pm EST.
Server Technical Services Engineer/Help Desk
South River Technologies, a leader in Managed File Transfer and Collaboration Solutions, has an immediate need for a Technical Services Engineer. As a member of our team, you will work directly with the engineering team, sales team, and our customers to diagnose and resolve configuration issues with SRT software. This is a great opportunity for a motivated, flexible team player who wants to work in a fast-paced, dynamic and growing company.
Responsibilities: Including, but not limited to:
- Provide online, streaming, and telephone technical support to customers
- Create and maintain knowledgebase articles
- Assist customers with client-server configuration issues involving FTP, SFTP, WebDAV, and cloud services
- Assist customers with product evaluations and Proof of Concept (POC)
- Provide professional services to assist with installation and configuration. May occasionally be conducted outside of normal business hours
- Provide regular feedback to engineering for customer enhancement requests
- Assist engineering with product QA testing
Requirements
- Associates or bachelor’s degree in Computer Science or related
- 1-3 years as a technical support engineer or help desk technician
- Strong written and verbal communication skills
- Strong interpersonal skills; Ability to work patiently with customers to resolve technical issues
- Ability to interact with product developers, sales team, and management
- Ability to work in a fast-paced, deadline-driven environment
- Strong working knowledge of Windows environments including Active Directory, NTFS, Windows Shares
- Working knowledge of networking protocols such as FTP, SFTP, SSL, SSH, WebDAV
- Working knowledge of firewalls and routers
- Working knowledge of cloud services such as OneDrive, Amazon, and Google Drive
- Experience interacting directly with customers
- An interest in technology, and the desire and ability to quickly learn new technologies
- Knowledge of security concepts including secure protocols, encryption, public/private keys, certificates, and TLS is a plus
- Ability to work from 8:30am to 5:30pm Eastern Time, with occasional after-hours work
If you are interested in this opportunity, please email your resume and salary requirements to jobs@southrivertech.com.