Maintenance & Support Options
Support options listed below are for Titan SFTP Server, Titan SFTP Server – HA, Titan MFT Server and Titan DMZ Server
24x7 Business Premium Support
- Includes all benefits of Maintenance and Email Support
- 8×5 Business Hours Phone Support (8:30AM-5:30PM EST)
- 24×7 Phone Support for Priority 1 issues
- Remote Streaming Support
- Fastest response SLAs
- 6-month extended support for End of Life
- 25% discount on all Professional Services
| Product | 24×7 Support Price | Purchase Support |
| Titan SFTP Server | $2,500.00 | Contact Sales |
| Titan SFTP Server – HA | $3,900.00 | Contact Sales |
| Titan DMZ Server | $3,000.00 | Contact Sales |
| Titan MFT Server | $15,000.00 | Contact Sales |
8x5 Business Standard Support
- Includes all benefits of Maintenance and Email Support
- Business Hours Phone Support (8:30AM-5:30PM EST)
- Remote Streaming Support
- Rapid response SLAs with Phone and Streaming Support
- 6-month extended support for End of Life (EOL)
- Professional Services discount (10%)
| Product | 8×5 Support Price | Purchase 8×5 Support |
| Titan SFTP Server | $1,250.00 | Buy Now |
| Titan SFTP Server – HA | $1,950.00 | Buy Now |
| Titan DMZ Server | $1,500.00 | Contact Sales |
| Titan MFT Server | $7,500.00 | Contact Sales |
Maintenance and Email-Only Base Support
- 12 months of Technical Support
- 12 months of Software Updates
- Support via our online ticketing system
- Includes access to all software updates and email support during business hours through the Help Desk.
- Business hours are 8:30AM-5:30PM EST, Monday-Friday.
| Product | 8×5 Support Price | Purchase Email Support |
| Titan SFTP Server | $750.00 | Buy Now |
| Titan SFTP Server – HA | $1,500.00 | Buy Now |
| Titan DMZ Server | $750.00 | Contact Sales |
| Titan MFT Server | $2,500.00 | Contact Sales |
Professional Services
SRT offers professional services, delivered by remote streaming session. On-site professional services and training requires a custom quote and will include travel time and expenses plus a 15% mark up. Professional Services are offered in discounted packages or at an hourly rate of $495 (billed in 1-hour increments).
Professional Services are not included as part of Base, Standard or Premium support options. Customers with 8×5 Business Standard Support or 24×7 Business Premium Support will receive 10%/25% discounts on all Professional Services. For further details, please refer to our Maintenance and Support Policies.
DEPLOYMENT PACKAGE
$2,999.95
- Planning and Analysis
- Install and Setup
- Outcome – Verification
- Basic Training (1 HR Max)
- Consult and Setup Report
- Outcome – Verification Report
MIGRATION PACKAGE
$2,999.95
- SRT Application Migrations
- Migrate to/from On-Prem, Cloud, or HA
- Outcome – Verification
- Admin Training (1 HR Max)
- Consult and Migration Report
- Outcome – Verification Report
CHECKPOINT PACKAGE
$2,999.95
- Application Performance Assessment
- Configuration and Environment Review
- Best Practices Evaluation
- Software Upgrade/Maintenance
- Findings and Remediation Report
- Optimization Recommendations